At Trust Store, we aim to serve great food with great service. If something is not right, here is how we put it right.
When you can request a refund
You are entitled to a refund or a replacement if:
- You received the wrong item
- Your order was not delivered
- Your order was significantly late without us letting you know
- The food arrived in an unacceptable condition
Conditions
Please contact us within 60 minutes of receiving your order so we can look into it while the details are still fresh. For quality issues, it helps if the item is still available for our team to check.
How refunds are processed
Refunds are issued to the original payment method only. Card refunds are processed within 14 days, though your bank may take a few extra days to show the amount in your account.
For cash orders, our team will agree the best way to refund you when you get in touch.